Where Are We Located?

1. Shipping Methods

We offer multiple shipping methods to ensure your order reaches you in the most

Luminous Lighting is proudly located at:

Unit 1 Oyston Mill
Preston, PR1 8UJ
United Kingdom

Our location in the heart of Preston allows us to provide efficient and timely service to our customers across the UK and beyond. Whether you're visiting us in person or shopping online, we are here to assist you with all your lighting needs.

Feel free to reach out if you need directions or have any questions about visiting our store.

Delivery and Shipping

1. Shipping Methods

We offer multiple shipping methods to ensure your order reaches you in the most convenient and timely manner. Available shipping options will be shown at checkout and may include:

  • Standard Shipping: Estimated delivery time of 5-7 business days.

  • Express Shipping: Estimated delivery time of 2-3 business days.

  • Same-Day Delivery: Available for select locations, offering delivery within the same day if the order is placed before 2 PM.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, and delivery location of your order. You will be notified of the total shipping fee before confirming your purchase.

  • Free Shipping: Enjoy free standard shipping on orders over $100.

  • International Shipping: We offer international shipping to select countries. International shipping fees and times will be calculated at checkout.

3. Order Processing

Once your order is placed, it will be processed within 1-2 business days. Orders are shipped out during business hours, Monday through Friday, excluding holidays.

  • After processing, you will receive an email with tracking information so you can follow the progress of your shipment.

4. Delivery Times

  • Domestic Deliveries: Delivery times vary depending on your location and shipping method selected at checkout.

  • International Deliveries: Delivery times for international orders may vary based on customs processing and destination. Typically, international shipments take 7-14 business days to arrive.

5. Delivery Restrictions

  • PO Boxes: Currently, we do not ship to PO Boxes.

  • Remote Areas: Some remote areas may experience longer shipping times. If we are unable to deliver to your location, our customer service team will contact you to discuss alternative solutions.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email or SMS. You can track your order by visiting the carrier's website or using the tracking link provided.

7. Delivery Issues

If there are any issues with your delivery, such as damaged or missing items, please contact our customer service team within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

8. Delivery to Multiple Addresses

At this time, we can only deliver your order to a single address. If you wish to have items shipped to multiple addresses, please place separate orders.

9. Signature upon Delivery

For certain high-value orders, a signature may be required upon delivery. Please ensure that someone is available to sign for the package.